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Jabber From The Hut - Episode 5 - Is creating a great client experience on and offline the key to growth?

By Matthew Wood March 11, 2019 Podcast Jabber from the hut Client experience

In this episode we sit down and discuss creating a great client experience and what effects it can have on the overall growth of a business.

In the professional services industry, experience is often completely overlooked when really it should be one of the most important aspects of a business. First impressions count in the B2B industry and making a good first impression both on and offline can be the difference between winning or losing a client.

This episode also sees Sam creating his own marketing buzzword, something that has been a personal goal of his for years!

We also find out in this episode how hot the shed can get due to the amazing insulation it has…  

You can listen to the episode using the podcast player above, or you can listen via iTunes or your podcasting app of choice.

If you enjoyed this episode or any of the others then please feel free to leave us a review, as they make it all worthwhile.


Running order

Podcast #5

0.00  - 1.27 - Welcome and introduction

1.20 - 29.59 -   In discussion with Jon Pittham, Sam Turner & Matt Wood on client experience

  • The guys explain what client experience is and how it applies to businesses on and offliner

  • Sam discusses his new acronym for client experience and difference between client experience online and offline

  • Jon explains how firms can take inspiration from the B2C industry when developing their own strategy

  • Jon & Sam discuss their favourite experiences


30.00 - 34.24 - Off topic chat and outro

Matthew Wood

Matthew Wood

Matt joined ClientsFirst in July 2016, having previously specialised in social media for a range of client-side brands; from radio, to fashion, property investment to music. At ClientsFirst, Matt gets involved with all of our digital marketing, leading the way on our clients’ social media efforts, PPC and contributing to the team on areas such as SEO, Website UX, creative development and email marketing. When he’s not our social expert, Matt focuses on his music. A keen singer, guitar, piano, bass and drum player, Matt plays live when he can and otherwise spends time in his home studio. When he needs a break from that, it’s Sci-Fi at the cinema, or a few beers at pubs around the Cheshire countryside.

Demonstrating ROI to the board