In this episode we sit down and discuss creating a great client experience and what effects it can have on the overall growth of a business.
In the professional services industry, experience is often completely overlooked when really it should be one of the most important aspects of a business. First impressions count in the B2B industry and making a good first impression both on and offline can be the difference between winning or losing a client.
This episode also sees Sam creating his own marketing buzzword, something that has been a personal goal of his for years!
We also find out in this episode how hot the shed can get due to the amazing insulation it has…
You can listen to the episode using the podcast player above, or you can listen via iTunes or your podcasting app of choice.
If you enjoyed this episode or any of the others then please feel free to leave us a review, as they make it all worthwhile.
0.00 - 1.27 - Welcome and introduction
1.20 - 29.59 - In discussion with Jon Pittham, Sam Turner & Matt Wood on client experience
The guys explain what client experience is and how it applies to businesses on and offliner
Sam discusses his new acronym for client experience and difference between client experience online and offline
Jon explains how firms can take inspiration from the B2C industry when developing their own strategy
Jon & Sam discuss their favourite experiences
30.00 - 34.24 - Off topic chat and outro